Privacy Policy

At Civil Thinking, we respect your privacy and are committed to protecting your personal information. This privacy policy outlines the information we collect, how it is used, and the steps we take to ensure your data is safeguarded. We pledge never to sell or rent your data to third parties, and we aim to provide transparency about our data practices.

1. Information We Collect

We collect personal information that you provide to us when you interact with our website, register for our services, or make purchases. The types of personal information we collect may include:

• Personal Identification Information: Name, email address, phone number, billing address, and any other details you provide when you fill out forms on our website.
• Payment Information: Credit card numbers, bank account details, and other financial information to process payments. This data is securely handled by third-party payment processors and is never stored on our systems.
• Usage Data: We may automatically collect information about how you interact with our website, such as IP addresses, device information, browser type, referring URLs, and pages you visit.

2. How We Use Your Information

We use your personal information solely for the purpose of providing our services to you and to enhance your experience with us. Specifically, we use your information to:

• Process Transactions: To complete and process payments for services you purchase.
• Provide Services: To deliver the services you request, such as tutoring, simulations, and customer support.
• Improve Our Services: To enhance the quality of our website, services, and customer support based on feedback and usage patterns.
• Communicate with You: To send important updates, service-related messages, promotional offers (only if you opt-in), and customer support communications.

3. Data Security

Your data security is of utmost importance to us. We implement industry-standard security measures, including encryption and secure servers, to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that while we take these precautions, no data transmission over the internet or method of electronic storage can be guaranteed 100% secure. We do our best to protect your data, but we cannot ensure absolute security.

4. Your Rights

You have full rights over your personal information. You can:

• Access: Request a copy of the personal information we hold about you.
• Correct: Update or correct any inaccuracies in your personal data.
• Delete: Request the deletion of your personal information, provided it is not required for legal or legitimate purposes.
• Withdraw Consent: If you’ve opted in to receive marketing emails or communications, you can withdraw consent at any time by unsubscribing from our emails.
• Limit Processing: Request that we limit the use of your data in certain circumstances, such as withdrawing your consent for marketing purposes.

To exercise any of your rights, please contact us at contact@civilthinking.com.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to any third parties. We may only share your data in the following circumstances:

• Service Providers: We may share your information with trusted third-party companies who help us process payments, manage customer support, or improve our website performance. These partners are obligated to protect your data and use it solely for the services they are contracted to perform on our behalf.
• Legal Compliance: We may disclose your information if required to do so by law, in response to legal processes, or to protect the rights, property, or safety of our company, users, or others.

6. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once your data is no longer required, it will be securely deleted or anonymized.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies help us remember your preferences and enhance our website’s functionality. You can choose to disable cookies through your browser settings, but doing so may limit your access to certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for the content or practices of these third-party sites. We recommend reviewing their privacy policies before sharing any personal information with them.

9. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we learn that we have collected personal data from a child under the age of 13, we will take steps to delete such information immediately.

10. Changes to This Privacy Policy

We reserve the right to update this privacy policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to the policy will be considered your acceptance of those changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact us at:

Email: contact@civilthinking.com

Your privacy matters to us. We are committed to ensuring the security and confidentiality of your personal information.